Last updated 1 December 2026
1. About these terms
PerformerPass is provided by PerformerPass Pty Ltd. By creating an account, entering a competition, buying a ticket or registering an eisteddfod, you agree to these terms and to our Privacy Policy.
2. Who runs each competition
Each eisteddfod using PerformerPass runs its own competition. It sets its syllabus, entry fees, ticket prices, Conditions of Entry, age rules, refund policy, prizes and results, and it is responsible for them. Questions about a competition, an entry, a result or a refund should go to that eisteddfod first. We provide the software and payment processing that make it work.
3. Accounts
- Give accurate details and keep your password private. You're responsible for what happens in your account.
- If you enter children, you confirm you are their parent or guardian or have their parent or guardian's permission.
- Staff accounts are protected by two-step login and must only be used by the person they belong to.
4. Payments and fees
- Entry fees and ticket prices are set by the eisteddfod and paid to it. Payments are processed by Stripe.
- An online booking fee of $1.00 per paid entry (capped at $3.50 per checkout) and per paid ticket (capped at $4.95 per order) is added at checkout and shown before you pay. It is paid to PerformerPass Pty Ltd for the service and is not refundable unless the law requires it or the payment is reversed in full.
- Refunds of entry fees and tickets follow the eisteddfod's own refund policy.
- Nothing in these terms limits your rights under the Australian Consumer Law or New Zealand consumer law.
5. For eisteddfods (organisers)
- Registering and running an eisteddfod on PerformerPass is free: there is no set-up or monthly fee. Entrants and ticket buyers pay the online booking fee above.
- When you connect Stripe, payments go to your Stripe account and Stripe's processing fees come out of them under Stripe's own terms.
- You are responsible for your competition, your content (syllabus, conditions, announcements), the accuracy of results, the people you give staff access to, and meeting your legal obligations (including child safety, Working With Children Checks, music licensing and tax).
- We may review new eisteddfods and suspend any that misuse the service or put participants at risk.
6. Uploads and content
You keep ownership of what you upload (music, documents, images). You give us and the eisteddfod permission to store, copy and use it as needed to run the competition (for example, playing a backing track on stage). Only upload material you are allowed to use, in line with copyright law and the eisteddfod's music licence.
7. Acceptable use
Don't misuse the service: no attempting to access other people's information, interfering with the site, uploading harmful files, or using it for anything unlawful, offensive or unsafe for children.
8. Availability and liability
We work hard to keep PerformerPass available and accurate, especially during competitions, but we can't promise it will always be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. This does not exclude any guarantee or right you have that cannot be excluded by law.
9. Ending an account
You can close your account at any time by contacting us. We may suspend or close accounts that break these terms. Eisteddfods may keep records needed for their competition history, prizes and legal obligations.
10. Changes and law
We may update these terms and will tell account holders about significant changes. These terms are governed by the law of New South Wales, Australia. For New Zealand users, nothing in these terms limits rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.